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Doing impact evaluation

A brief overview of a suggested approach to conducting an Impact Initiative.

A comprehensive, 15-step outline of a suggested approach to conducting an Impact Initiative.

Suggestions on impact evaluation when implementing an Impact Initiative.

A summary of things to remember when implementing an Impact Initiative.

Doing impact evaluation: 1. Outline

2. An Outline in 15 Steps

3. Implementing impact evaluation

4. Specific things to remember; All content on one page…

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Topic Area/Approach: Contingent Valuation; Customer Satisfaction Surveys; Customer Service Excellence; EFQM Excellence Model; Impact Initiative; Investors in People; Key Performance Indicators; LibQUAL+; National Student Survey (NSS) data; Postgraduate Taught Experience Survey (PTES); SCONUL Annual Library Statistics; SCONUL Satisfaction Survey; SCONUL Statistical Questionnaire; SCONUL Statistical Reporting Tool; SCONUL Statistics Trend Analysis; Strategic planning set; The Balanced Scorecard; Transparency and costing; UK Higher Education Library Management Statistics (HELMS); Value of Libraries; All topics and approaches…