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Customer Satisfaction Surveys
Return to Quality
SCONUL recommends regular user surveys, so that services in SCONUL libraries can be fully aligned to customer needs. SCONUL does not prescribe a single format for user surveys.
LibQUAL+
SCONUL Satisfaction Survey
Topic Area/Approach
Contingent Valuation
Customer Satisfaction Surveys
Customer Service Excellence
EFQM Excellence Model
Impact Initiative
Investors in People
Key Performance Indicators
LibQUAL+
National Student Survey (NSS) data
Postgraduate Taught Experience Survey (PTES)
SCONUL Annual Library Statistics
SCONUL Satisfaction Survey
SCONUL Statistical Questionnaire
SCONUL Statistical Reporting Tool
SCONUL Statistics Trend Analysis
Strategic planning set
The Balanced Scorecard
Transparency and costing
UK Higher Education Library Management Statistics (HELMS)
Value of Libraries
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